"We started collaborating with Mark in 2024 to assess and improve our sales processes, and it quickly became clear that his extensive experience in the field, combined with his ability to take an objective and strategic view, would be invaluable to us. Mark led the implementation of a new CRM system and sales document management system, carefully tailoring both to suit our specific needs and operational style. He ensured that the systems were configured to fit seamlessly with our way of working, rather than forcing us to adapt to pre-set structures. Mark’s expertise and attention to detail were crucial in ensuring a smooth transition, enabling us to put these processes in place effectively and with minimal disruption to our day-to-day operations. His hands-on approach, clear communication, and thorough understanding of the challenges we faced made the entire process much easier to manage. I wouldn’t hesitate to recommend Mark’s services to any business looking to improve their sales processes or undertake a similar project."