Services
Automotive Sales Processes
- Comprehensive analysis of your automotive sales performance
- Detailed composite performance analysis
- In-depth review of marketing KPIs
- Thorough evaluation of sales processes, strategies, and team capabilities
- Analysis of enquiry management and sales conversion rates
- Insight into lost sales and improvement opportunities
- Expert training on deal management strategies
- Evaluation of outbound prospecting and sales lead generation effectiveness
- Mystery shopping and Customer Satisfaction Index (CSI) score assessments
- Review of pre-sale and post-sale key performance indicators (KPIs)
- Stock management and optimisation analysis
- Strategies to optimise Per Unit Profit (PPU) in both new and used car sales
- Sales team performance reviews and tailored management planning
- Assessment and coaching of sales management skills
- Evaluation of daily, weekly, and monthly routines within the department
- Enhancement of internal communication effectiveness
- Review and improvement of morning meeting structure and effectiveness
Automotive Aftersales Proceses
- Comprehensive departmental profit audit
- Evaluation of parts business stocking processes and procedures
- Strategies to increase parts sold per hour
- Service database assessment to maximise revenue potential
- In-depth review of aftersales core processes, from initial contact to final follow-up
- Analysis of aftersales upsell and add-on opportunities
- Optimising the value of Vehicle Health Checks
- Enhancing workshop productivity, utilisation, and efficiency
- Identifying training needs to improve the presentation of structured, professional repair offers and handling objections
- Aftersales contact centre process review, DOC development, and efficiency enhancement programme
Digital Processes
- Centralise and automate all digital leads for better tracking and follow-ups.
- Improve call efficiency with integrated systems and real-time tracking.
- Automate customer interactions with chatbots and live chat solutions.
- Digitise sales and service documents for easy access and secure storage.
- Streamline sales and after-sales processes for improved customer experience.
- Provide training and ongoing support for digital tools and processes.
- Ensure data security and compliance with industry regulations.
- Track performance with dashboards and actionable insights.
- Implement loyalty programmes and automated customer communications.
- Help select and integrate the right digital tools for your business.
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